Effective Date: 24-05-2024

Thank you for choosing Xtenz Hair for your hair extension needs. We strive to provide a seamless and efficient shipping experience. Please review our shipping policy for important information regarding shipping methods, costs, and timelines.

Shipping Destinations

We ship our products to customers in India only. Please note that shipping options and delivery times may vary depending on your location.

Shipping Methods and Costs

We offer several shipping options to meet your needs:

• Standard Shipping

• • Delivery Time: 5-6 business days
  • Cost: Free
• Express Shipping
  • Delivery Time: 2-3 business days
  • Cost: minimum ₹500 (the actual will be based on your location)

Processing Time

Orders are typically processed within 2 business days after payment is confirmed. Processing times may vary during peak seasons or due to special promotions. You will receive a confirmation email with tracking information once your order has been shipped.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order status by logging into your Xtenz Hair account on our website.

Delivery Issues

If you experience any issues with your delivery, please contact our customer service team at [support@xtenz.com]. We will work with the carrier to resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate when placing your order. Xtenz Hair is not responsible for delays or lost shipments due to incorrect or incomplete addresses. If you realize that your shipping information is incorrect, please contact us immediately at [support@xtenz.com].

Lost or Stolen Packages

Xtenz Hair is not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If your tracking information confirms that your package has been delivered but you have not received it, please contact the carrier directly to report the issue.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Breeze Mark
Email: [support@xtenz.com]

Thank you for shopping with Xtenz Hair. We appreciate your business and are committed to providing you with the best service possible.